FAQS

Proof of Vaccine & Medical Exemptioins
  __No proof of vaccine is required at this time.
  __If you are not able to take a tour due to concerns about Covid, your tour can be rescheduled or refunded according to your preference.

Face Masks
  __Masks are not required at this time.
  __Tour Guests are welcome to wear masks according to personal preference.

Health Information
  __Your tour guide has been fully vaccinated and will not conduct a tour if experiencing symptoms of Covid-19.
  __If you are experiencing symptoms of Covid-19, please either reschedule your tour or request a refund.
  __If a tour is cancelled due to health concerns, your tour can be rescheduled or refunded according to your preference.

What if I'm going to be late?
  __Please call or text if you are running late.
  __Tours will wait no more than 10 minutes for late arrivals. After that time, the no-show policy applies.
  __The 10 minute policy is strictly enforced out of respect for the other tour members.

Where to we meet?
  __Your confirmation email will have location information, including details about meeting and parking.
  __The tour ends at or near the starting location.

How long does the tour last?
  __The time varies depending upon the pace of your group.
  __The tours averages 3 - 3 1/2 hours from start to finish.
  __Approximately 10,000 steps, so please wear comfortable walking shoes :)

Do we stop to take photos?
  __Yes! The tour includes plenty of photo opportunities.

Payment?
  __Secure online booking via Fare Harbor.

Gratuities?
  __Tipping is not mandatory, but is a great way to say thank you to your guide.

Cancellations & weather?
  __Customers will receive a full refund or credit with 24 hours notice of cancellation. Customers will also receive a full refund or credit in case of operator cancellation due to weather or other unforeseen circumstances. Contact us by phone to cancel or inquire about a cancellation. No-shows will be charged the full price.

Can I book a tour at a time not shown on the Booking Calendar?
  __Requests for time changes can sometimes be arranged. Contact me and I'll try to accommodate your needs.

What should I wear on the tour?
  __Most important ... comfortable walking shoes!
  __Sandals, heels, and thongs are not recommended.
  __It's usually sunny in L.A., but check the weather and wear layers if it's cool.
  __Don't forget your sunglasses. Most days you will want to wear sunscreen and maybe a hat if you're sensitive to the sun.

What should I bring?
  __The tour includes plenty of photo opportunities. Bring a fully charged phone to take pictures along the way.
  __You may want to bring a credit card or cash to purchase refreshments or souvenirs.
  __Please do not bring large bags, purses, or backpacks. They are not allowed in certain venues.

Will there be water on the tour?
  __We pass by places where water can be purchased.
  __ And, of course, you can bring your own water bottle.

Restrooms?
  __Yes! Restrooms are available along the tour route.

What is the pace of the walking tour?
  __We walk at a typical sightseeing stroll.
  __Please let your tour guide know if you need to stop and take a break.

What is the age limit?
  __Participants must be 13 and above.
  __Minors under the age of 18 must be accompanied by an adult with legal guardianship.
  __Parents/guardians will be asked to sign a waiver for the accompanied minor.

Waivers?
  __You will be signing a basic waiver. Click on this link if you'd like to read it in advance.
  __If you'd like a copy of your signed waiver, please feel free to take a photo of your waiver.

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