FAQS

Will I be asked to wear a mask?
  __The city of West Hollywood requires masks at this time.
  __If a tour guest forgets to bring a mask, we will provide a mask at no charge.

COVID-19 Safety Measures?
  __For the safety of all tour guests, your guide uses a touch-free thermometer.
  __You will be asked to sign a waiver stating that you are not experiencing the typical symptoms of COVID-19.
  __If you cannot participate due to a fever or other symptoms, you will receive a full refund.

How many participants can be in one tour group?
  __The maximum group size is 6 in order to maintain comfortable social distancing.
  __Private tours can be arranged.

What if I'm going to be late?
  __Please call or text if you are running late.
  __Tours will wait no more than 10 minutes for late arrivals. After that time, the no-show policy applies.
  __The 10 minute policy is strictly enforced out of respect for the other tour members.

Where to we meet?
  __Your confirmation email will have location information, including details about meeting and parking.
  __The tour ends at or near the starting location.

How long does the tour last?
  __The time varies depending upon the pace of your group.
  __The tours usually average from 2 1/2 to 3 hours from start to finish.

Do we stop to take photos?
  __Yes! The tour includes plenty of photo opportunities.

Payment?
  __Secure online booking via Fare Harbor.

Gratuities?
  __Tipping is not mandatory, but is a great way to say thank you to your guide.

Cancellations & weather?
  __Customers will receive a full refund or credit with 24 hours notice of cancellation. Customers will also receive a full refund or credit in case of operator cancellation due to weather or other unforeseen circumstances. Contact us by phone to cancel or inquire about a cancellation. No-shows will be charged the full price.

Can I book a tour at a time not shown on the Booking Calendar?
  __Requests for time changes can sometimes be arranged. Contact me and I'll try to accommodate your needs.

What should I wear on the tour?
  __Most important ... comfortable walking shoes!
  __It's usually sunny in L.A., but check the weather and wear layers if it's cool.
  __Don't forget your sunglasses. Most days you will want to wear sunscreen and maybe a hat if you're sensitive to the sun.

What should I bring?
  __The tour includes plenty of photo opportunities. Bring a fully charged phone to take pictures along the way.
  __You may want to bring a credit card or cash to purchase refreshments or souvenirs.

Will there be water on the tour?
  __We pass by places where water can be purchased.
  __ And, of course, you can bring your own water bottle.

Restrooms?
  __Yes! Restrooms are available along the tour route.

What is the pace of the walking tour?
  __We walk at a typical sightseeing stroll.
  __Please let your tour guide know if you need to stop and take a break.

What is the age limit?
  __Participants must be 16 and above.
  __Minors under the age of 18 must be accompanied by an adult with legal guardianship.
  __Parents/guardians will be asked to sign a waiver for the accompanied minor.

Waivers?
  __You will be signing a basic waiver. Click on this link if you'd like to read it in advance.
  __If you'd like a copy of your signed waiver, please feel free to take a photo of your waiver.

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